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The little boy pressed his face against the chain link fence. His eyes danced with delight.



Puppies for Sale

July 8th 2011

We invite you to watch the following video from 'The Foundation for a Better Life.' Click Here to watch 'The Apple Stand.' Then, return to read Today's Message.

As you see in this video, caring and Kindness are foundational characteristics of superior customer service. We can also learn a lot from the following story about a farmer who was willing to go the extra mile for a customer.

I Want That One

A farmer had some puppies that were ready to sell. He painted a sign advertising the four pups and set about to nail a sign to the post on the edge of his yard. As he was driving the last nail into the post, he felt a tug on his overalls. He looked down into the eyes of a little boy.

"Mister," he said, "I want to buy one of your puppies."

"Well," said the farmer, as he rubbed the sweat off the back of his neck, "These puppies come from fine parents and cost a good deal of money."

The boy dropped his head for a moment. Then reaching deep into his pocket, he pulled out a handful of change and held it up to the farmer.

"I've got thirty-nine cents. Is that enough to take a look?"

"Sure," said the farmer. And with that, he let out a whistle, "Here, Dolly!" he called. Out from the doghouse and down the ramp ran Dolly and was followed by four little balls of fur.

The little boy pressed his face against the chain link fence. His eyes danced with delight.

As the dogs made their way to the fence, the little boy noticed something else stirring inside the doghouse. Slowly, another little ball appeared. This one noticeably smaller. Down the ramp it slid. Then in a somewhat awkward manner, the little pup began hobbling toward the others, doing its best to catch up....

"I want that one," the little boy said, pointing to the runt. The farmer knelt down at the boy's side and said, "Son, you don't want that puppy. He will never be able to run and play with you like these other dogs would."

With that, the little boy stepped back from the fence, reached down, and began rolling up one leg of his trousers.

In doing so, he revealed a steel brace running down both sides of his leg attaching itself to a specially made shoe.

Looking back up at the farmer, he said, "You see sir, I don't run too well myself, and he will need someone who understands."

With tears in his eyes, the farmer reached down and picked up the little pup.

Holding it carefully, he handed it to the little boy.

"How much do I owe you?" asked the little boy. "No charge," answered the farmer, "There's no charge for love."

Unknown Author

Kindness is a character trait that can sometimes get lost in the pursuit of our personal goals. Don't let this happen to you. Making the most of each moment is a broader idea than to simply focusing on your own agenda. Stop and help someone along the way through life. Make sure there is balance in you life.

Each day matters so think of what can you do today to make the most of each customer service opportunity. Remember that 'Now' is the time in which you have the most control. Make the most of each moment for your customers and colleagues. You'll get to watch something wonderful happen throughout your organization when kindness is king.